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For account-specific assistance, please use the email address connected with your account where possible. Do not include your password or complete payment card details in a message.

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Send your enquiry to support@velvetspincasino.online. To help us review the matter faster, include your account email address or username, a short description of the issue and any relevant screenshots. If the problem involves a particular transaction, promotion or error message, include the useful details without sharing sensitive security information.

Support usually replies within 24 hours, although response times can vary depending on the nature and complexity of the request. Please avoid sending repeated messages about the same issue, as this may make it harder to track your enquiry. We will review your message and provide appropriate guidance based on the information available.