Betting Rules

1. General betting conditions

You must be legally permitted to use online betting services in the place where you are located. You are responsible for checking the laws that apply to you before registering, depositing funds or placing a bet. Velvet Spin Casino may restrict access to services where offering or using those services is not permitted. You must not use the website if doing so would breach any law, regulation, court order or other legal obligation.

You must provide accurate and current information when creating and maintaining an account. An account is intended for the individual registered to it and must not be shared, sold, transferred or used by another person. You must keep your login details confidential and tell the relevant support team as soon as possible if you believe that your account or credentials have been accessed without permission.

• You must meet the applicable minimum age requirement before using betting services.
• You may only hold and use an account in your own name.
• You must not place bets on behalf of another person or allow another person to place bets through your account.
• You must not use the website for unlawful activity, fraud, money laundering or any other improper purpose.
• You must not attempt to interfere with the website, betting platform, games, payment systems or security controls.
• You must follow any additional rules shown for a particular product, market, game or promotion.

Velvet Spin Casino may carry out identity, age, payment and security checks. These checks may be completed before or after an account is used, and may be required before certain account functions are available. You agree to provide information or documents that are reasonably required for these checks. Information must be genuine, readable and up to date.

3. Results, settlement and corrections

Bets are settled using the result or outcome determined by the relevant official source, competition rules, game rules or other information source applicable to the product. The applicable settlement method may differ between sports, events, casino games and other betting products. Always read the specific rules displayed with the market or game before placing a bet.

A bet may be settled as a win, loss, push, refund, void or another result described by the applicable product rules. Where an event is cancelled, postponed, abandoned, interrupted or changed, the bet will be handled according to the rules for that product. A change to a participant, venue, format, schedule or other event detail may also affect settlement.

Errors and unusual circumstances

Technical, typographical, pricing, display and settlement errors can occur. If a bet is accepted or settled using an obvious error, Velvet Spin Casino may correct the error, adjust the account, void the affected bet or take another action permitted by the applicable rules. This may include an error in odds, a result, a stake, a market description, an account balance or a payment record.

If a bet has been settled incorrectly, the result may be reviewed and corrected. If funds have been credited to your account in error, they may be removed or recovered. You should not withdraw, spend or otherwise use funds that you know, or reasonably should know, were credited by mistake. If you notice an unusual result, balance change or settlement, notify the available support team and keep any relevant bet reference or account information.

• The account history is the primary place to check the status of a submitted bet.
• A pending status does not necessarily mean that a bet has won or lost.
• A result may be updated if official information changes or an error is identified.
• Where two rules appear to conflict, the specific rules for the relevant product or market may apply.
• Any refund or adjustment will be made in accordance with the applicable rules and the account records.

The time needed for a result to be confirmed can vary. Delays may occur because of an event, official result, technical review or security check. A delay in settlement does not by itself change the outcome of a bet.

5. Responsible betting and assistance

Betting should be treated as entertainment, not as a way to earn income or recover financial losses. Only bet with money you can afford to lose, set a budget before you start and take regular breaks. Do not chase losses, borrow money to bet, bet when upset or use betting to deal with personal or financial problems.

• Set a spending limit and keep track of your deposits, stakes and results.
• Set a time limit and stop when that limit is reached.
• Avoid betting while affected by alcohol, medication or other substances.
• Do not increase stakes to try to recover previous losses.
• Talk to someone you trust if betting is affecting your relationships, work, study or finances.
• Use the safer gambling tools and account controls made available through the website.

If you are concerned about your betting, you can request a break, account restriction or account closure through the available account or support options. A restriction may limit access to some or all betting services and may not be removed immediately. You should make any request before placing further bets and should not open another account to avoid a restriction.

If you have a question about a bet, first review the bet details, account history and rules for the relevant product. If the issue remains unresolved, use the available support channel and provide clear information about the account activity, date, product and bet reference where available. Do not send passwords or full payment details when asking for assistance.

These Betting Rules may be updated when services, products, legal requirements or operating procedures change. The current version published on the website applies to future use unless a different arrangement is required by law. You should review the rules periodically and before placing a bet. If you do not understand a rule, do not place the bet until you have obtained clarification.